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Customer Support

Phone and On Site Support

A team of Service Engineers, Application and Product Specialists is always available to walk customers through any technical challenges that may arise in their installations. Our extensive database of engineering documentation and fast response will provide our customers and their staff with the answers they need when they need them.

We take pride in our ability to deliver fast and efficient service to our clients in support of their 24-hour schedules. We accept inquiries, complaints, or comments on a 24 hour, round the clock basis.

Applications Support

Our Clinical Applications Specialists, as members of a Customer Care team, work closely with Territory Representatives and Product Specialists to support the clinical needs of customers. Equipped with extensive training and product knowledge, they provide high quality clinical support and product training to end users, for new or existing installations. Assistance with clinical problems or in device integrity testing may be rendered either onsite or remotely via telephone.

Our Clinical Applications Specialists provide superior service and maintain high quality workmanship that meet and exceed standard customer requirements.

Parts and Supplies Support

We take pride in the fact that many of our customers look at the Medical One Corporation service support teams as an extension of their own staff. Our rapid response, technical expertise, attention to detail and general “can-do” attitude have earned Medical One a reputation as a reliable and customer-friendly source of parts and supplies…

We provide a complete range of parts and supplies for all our machines from boards up to software upgrades. Medical One prides itself in its ability to provide customers with the parts and supplies they need, when they need them, where they need them throughout the life of their equipment.

Education and Training

Our comprehensive training allows our customers to feel confident about their equipment, before and after they power it for the first time. We provide them the latest training and seminars for them to be equipped and updated on the technicalities of operating our products. Medical One delivers efficient and updated end-user training solutions to help our customers realize the benefits of their machines.